New Limited Run HO Scale Kit from Fos - Oyster Hill

[madharry]

I would love to compare tracking advice but "our" order is still pending and the kit parts are probably not cut yet.

Mike

[ACL1504]

Oyster Hill is a kit I didn't order only due to the lack of space to use it once built and no room to store more unbuilt ones.

I've read the past few pages of comments and also feel the frustration from the posts. A slow delivery is no big deal to me; however, the lack of a response to emails concerning an order paid for (and money accepted) will send me over the edge in a heart beat!

Tom

[Janbouli]

I ordered and paid mine the 6th of November, haven't heard anything so far , I am confident that Doug will send them all , but an email with the estimated shipping date would have been nice , or just an assurance mail saying we are behind a bit but yours is on our list.

And yes I probably won't build it right away , it goes on my pile of other HO kits , so I am in no rush , but as said just an email is all it takes , or  knowing that Doug looks into this forum maybe every day a post from him in this thread would be nice.

[madharry]

I agree with Jan.  I have ordered perhaps 10 British locos recently. Some I know I will not get for perhaps 2 years because of the backlog in "chinese" manufacturing. In the USA BLI will accept an order and only charge perhaps a $1 to your credit card as a sign of good faith. However though my credit card details have been taken the British vendor has not charged me.

The fact that gets my wife's ire is that she has paid for a FOS kit and 3 months later she has not got anything to show for it.

I know I will get the kit eventually but........

Mike

[TomW]

Mine came in the mail yesterday. Doug sent out a email when they were shipped.
Tom

[gnatshop]

It's all that Jimmy boy's fault - he's had Dougy tied up chompin' his jaws on an EXPO promotin' podcast! 
Subtle - he ain't !!
Sorry, Jimmy - just a test to see if you can take the heat when this cold crap goes away!!!! 

[BrianM]

Alan,
I got an email on December 31st confirming that my FOS Oyster Hill kit had shipped and as it tuned out it only arrived yesterday.  The long delay was due to USPS and I've never had this type of problem with USPS before.  However, the good news is the shipping carton arrived undamaged.


Mike, Jaime and Janbouli:
This probably will not make any of you feel any happier but FWIW here's a brief history of my order.  I paid for the kit (plus two others I ordered at the same time) on November 4, 2014, using PayPal and received a PayPal receipt of payment email and a separate email from Doug confirming receipt of order and payment along with a FOS order tracking number.  I received shipping confirmation emails from both Doug and PayPal on December 31st.  The USPS tracking system was intemittant and there was no update available between January 5th through when the package was delivered yesterday.  This was unusual compared to my other experiences using the USPS package tracking tool.


I know it's not easy but hang in there, Guys!


Mike, I can understand your wife's frustration but really admire her perseverance.  Mine (nearly 44 years, now) would have given up long ago!

[gnatshop]

USPS problems run deep, and with a lot of finger-pointing and different opinions!

http://www.huffingtonpost.com/2012/08/27/postal-service-financial-problems_n_1833211.html

[Doug Fos]

Oyster Hill update...the kit has been shipping as promised, which was late December and early January. While it may seem like a 3 month delay, the advertised date was nearly on time. there have been some postal delays with USPS as mentioned above. And the last two dozen or so kits are being packed up this week; this particular delay is a mixup with a wood order that should be remedied by Monday. So any actual delay from the advertised date is about 2 weeks; for those of you who are getting kits during this period, I am including a free DVD for the wait.


Also if you have any questions about your order, please email me as I don't always get to check the forum. Thanks for your patience.


Regards


Doug
Fos Scale Models

[Janbouli]

Thanx Doug , this was all I and probably most others were asking for.

[gnatshop]

That Dougy boy is a purty dern straight feller!!! 

[bandofan]

Guys,

I wanted to provide an update on my order for Oyster Hill.  Doug did get back to me at the end of the week.  He admitted there was a problem.  My order had been marked as complete and shipped.  However, my kit had never been shipped, and there was never a problem at the post office.  Had I not said something, I would not have received my kit.  Doug immediately shipped out my kit and it is now sitting on my kitchen table.  I will tell you that it is going to be a fantastic kit to put together.  It's the most excited I've been about any kit in a quite a while.  I plan to post pics of my progress on both forums, but I need to get a few other things done in the layout room first (so don't check back on my progress TOO soon  .

Hope you all have a great Sunday!

Mark

[Janbouli]

Yes , email arrived , package shipped , waiting can now be anything between 2 and 6 weeks